Shipping Policy

Last updated: 2026-06-22

Thank you for shopping with ROAM & POST! We can't wait to turn your memories into keepsakes. This page explains how we make, ship, and deliver your custom orders.

Estimated Turnaround Times

Because every item is handcrafted and printed just for you, please allow the following estimated times for your order to be produced and delivered:

• Custom Magnet Orders: 3–7 business days
• Custom Postcard Orders: 7–14 business days

Need it by a certain date or looking for expedited shipping? Please contact us at hello@roam-and-post.com. We are happy to work with you!

Shipping Rates & Destinations

We currently ship to the United States and Canada using USPS and UPS. We offer Flat Rate shipping, and your final shipping cost will be calculated and displayed at checkout before payment.

International Customers (Canada): Please note that estimated delivery times may be affected by customs processing. Customers are responsible for any applicable customs duties or import taxes.

Digital Artwork

If you purchase digital artwork, the files will be available for download once payment is confirmed. They will be delivered to the email address provided at checkout as a digital download.

Order Tracking

An automated email with tracking information will be sent to the email provided as soon as your order is shipped. Please allow a little time for the carrier to scan the package and update the tracking status online.

Address Accuracy & Updates

You are responsible for providing a complete and accurate shipping address at checkout. If you need to update your shipping information, please contact us as soon as possible. If your order has not yet been sent out, we will happily update it for you! Orders returned to us due to an incorrect address may require a re-shipping fee.

Lost or Delayed Packages

Once a package is transferred to the carrier, responsibility passes to the buyer. If tracking shows your package was delivered but you haven't received it, please first contact the carrier to file a trace, then email us so we can help.

Damaged on Arrival

If your order arrives damaged, please email hello@roam-and-post.com within 14 days of delivery with your order number and clear photos of the damage. We do not require you to ship damaged personalized items back; we will arrange a free replacement. See our Returns & Refunds Policy for full details.

Contact & Ship-From Location

Orders ship from our facility in Denver, Colorado (PO Box 5481, Denver, CO, 80217, US). For any shipping questions, please email hello@roam-and-post.com.