Refund policy

Returns & Refunds

Last updated: 2026-06-22

Your satisfaction is so important to us! Because our magnets and postcards are handcrafted to order using your personal photos, we generally do not accept returns, exchanges, or refunds for change of mind, blurry uploaded photos, or typos. Please double-check your images and details before placing your order!

However, we stand behind the quality of our keepsakes. If you are not completely happy with your order, or if something goes wrong on our side, please reach out to us and we will do our best to make it right.

Damages and Issues (Free Replacements)

You qualify for a free replacement when:

  • Your order arrives damaged in transit.
  • The item has a verified printing or manufacturing defect.
  • You received the wrong item (e.g., wrong size, wrong design, or an error on our part).

How to Request a Replacement

  1. Email hello@roam-and-post.com within 14 days of delivery with your order number and a brief description of the issue.
  2. Attach clear photos of the item showing the damage or defect, plus a photo of the outer packaging if relevant.
  3. You do not need to ship the item back to us — please keep it! We do not request the return of personalized items.
  4. Once approved, we will produce and ship a replacement at no cost to you.

Refunds (By Exception)

If a replacement is not possible and the issue qualifies under the conditions above, we will issue a refund to your original payment method. Approved refunds are typically processed within 10 business days. Please remember it can take some time for your bank or credit card company to post the refund.

Cancellations & Changes

Because we start crafting your order shortly after checkout, cancellations and design changes are only possible before production begins. Once your order has entered production, we can no longer modify or cancel it. To request a change, email hello@roam-and-post.com as soon as possible after ordering.

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards. Gift cards are strictly non-refundable and cannot be redeemed for cash, except where required by law.

Contact Us

For any questions about your order, email hello@roam-and-post.com. We aim to reply within two business days.